FAQ's Frequently Asked Questions
How are shipping rates calculated?
New Zealand Shipping
New Zealand customers can receive free shipping on purchases over $100 NZD. Purchases under this are charged at a flat rate of $4.95 nationwide. Goods are shipped with couriers or NZ post. Tracking numbers are provided for urban street addresses. Rural and PO Box addresses are not tracked.
International shipping is calculated by the weight of your purchase. Goods are shipped with New Zealand post international. No tracking is provided for Asia or Europe. Tracking is available to the USA and Australia. Please see the "Shipping" page for more information regarding shipping options and terms.
How can I pay?
We accept payment via Credit Card, PayPal or POLIpay (for NZ customers). Using these secure payment gateways your credit card details are not directly processed or stored by The Motel Shop. In addition POLIpay is available only New Zealand customers with a New Zealand bank account.
I have a discount code how do I claim it?
You can claim your discount during the last page of checkout. Follow these steps...
- On checkout (either as a guest or as a returning customer) you are directed to our payment gateways and required to fill out your credit card, shipping and billing details.
- You will then be redirected back to our shop to pick your shipping rate and enter any discount code you have.
- On the same page the price is updated accordingly and you are asked to finalise your transaction details before completing your purchase.
Prices are exclusive of New Zealand GST
GST is calculated at check out for NZ customers.